One Medical workers announce plans to unionize

Workers members at One Medical, a membership-based main care firm, introduced this previous week their intention to unionize.   

In line with Staff United, a Service Staff Worldwide Union affiliate, the bargaining unit will comprise about 500 workers members, together with customer support brokers, phlebotomists, administrative employees and assistants, entrance desk employees and members of the digital group.  

“Every of us at One Medical pours our time, expertise, and power into offering the very best healthcare for our sufferers. The employees on the frontlines of delivering this care have been on the heart of our organizing course of,” wrote members of the One Medical Staff Union Organizing Committee in an unsigned letter to One Medical management that was offered to Healthcare IT Information.   

A Staff United consultant stated the committee has chosen to attend earlier than surfacing publicly out of worry of retaliation.  

“The expertise of our sufferers is paramount on this effort,” the letter continued. “Our union will make it attainable for us to proceed offering the very best main care expertise our nation has to supply, and to take our group to ranges beforehand unseen.”  


A spokesperson for Staff United stated the choice to arrange stemmed from employees’ displeasure with wages, workflow and job calls for. For example, stated the spokesperson, workers members say they’re “typically misled” through the hiring course of in regards to the workload, complexity and stage of duty the job entails.  

“One Medical is obvious with potential workers in regards to the expectations of their function,” stated One Medical in response to this allegation. “We perceive that each one jobs include sudden challenges, and One Medical is dedicated to enhancing the way in which we deal with suggestions and considerations from our group members.”   

“We encourage group members to go to their managers or different leaders with considerations but in addition have a compliance hotline obtainable for anybody who want to elevate considerations anonymously,” the assertion continued.  

The Staff United spokesperson stated that workers additionally felt “severely underpaid” for the labor accomplished, with salaries typically under the dwelling wage of their cities.  

One Medical famous that each one entry-level positions pay “properly over minimal wage,” with entry-level positions in San Francisco beginning at 37% above minimal wage with structured annual compensation will increase.  

Given San Francisco’s latest minimal wage soar, that hourly price could be $22.36. In line with MIT’s dwelling wage calculator, the dwelling wage in San Francisco County for a single grownup with no kids is $28; within the metropolitan space, which extends to Oakland and Hayward, it’s $22.88.

The distinction seems to fluctuate from market to market.

Though One Medical doesn’t listing salaries for open roles on its web site, a phlebotomist job opening posted on for Seattle reportedly pays $20 an hour – barely over the dwelling wage in Seattle and in King County for a single grownup with no kids, as calculated by MIT.  

An administrative assistant place in Bethesda, Maryland, additionally posted on claims to pay $18 an hour. In line with MIT, the dwelling wage for Montgomery County for a single grownup with no kids is $19.82.  

“One Medical can also be diligent about conducting annual compensation assessments and is devoted to sustaining wages which might be thoughtful of price of dwelling bills within the native market,” stated the corporate in an announcement.  

Organizing workers members additionally cited the shortage of hazard pay provided to frontline employees throughout COVID-19 as a difficulty.  

“One Medical, like a lot of its friends, didn’t present hazard pay however as an alternative took a variety of completely different measures to deal with our workers’ considerations and mitigate the dangers related to publicity to the virus,” stated the corporate.  

Staff with in-person care roles had been supplied with private protecting gear and coaching, stated the group. It additionally stated it invested in security protocols for areas and offered many people with lodging, in addition to giving all administrative workers a one-time bonus through the pandemic.   

As well as, organizers pointed to what they described as issues with One Medical’s vaccine rollout. Forbes reported earlier this 12 months that the corporate had not enforced state tips in its preliminary distribution of COVID-19 vaccines in California, leading to stress for employees.  

“Now we have taken vaccine eligibility necessities significantly since day certainly one of our vaccine rollout. To make sure, over time we recognized areas the place we may’ve accomplished higher to confirm vaccine eligibility, and we modified our course of for figuring out eligibility a number of occasions to deal with the altering surroundings for vaccine distribution and to answer enter from public well being authorities,” stated One Medical in response to those claims.  

“One Medical values our tradition of steady enchancment and has made strides to enhance the way in which we deal with suggestions and considerations from our group members,” it added. “Along with the power for workers to speak with management straight underneath an ‘open door’ coverage, we even have an nameless 24/7 hotline for workers to voice considerations to the compliance division.”  

Organizing committee members say they imagine the proper to type a union is one which ought to be celebrated and inspired.  

“Our aim is to have One Medical management acknowledge One Medical Staff Union. We need to construct a relationship based mostly on equality and mutual respect with the One Medical govt group. This equality will come out of your recognition of our union and your dedication to bargaining in good religion,” stated the organizers within the letter despatched to management.  

The corporate stated that it’ll not acknowledge a union with out an election performed by the Nationwide Labor Relations Board.   

“One Medical will acknowledge a union if our workers vote for one after having the chance to undergo the NLRB, secret-ballot course of,” it stated in an announcement offered to Healthcare IT Information.    

“Our management stays devoted to straight participating with our group members and listening and studying from them, so we are able to proceed to assist them in delivering distinctive healthcare,” it stated.  


The COVID-19 pandemic contributed to emotions of burnout for a lot of employees within the healthcare trade – and, in some instances, workers had been upset of their corporations’ responses.  

Final summer season, Epic Methods sparked a backlash when it introduced its intention to convey most of its 10,000 workers again to its Verona, Wisconsin campus amidst the COVID-19 disaster.  

The transfer, which was in the end paused till mid-2021, led some workers to contemplate doubtlessly unionizing – however efforts in that area haven’t made any public progress.  

In the meantime, One Medical apologized this previous week after by chance exposing lots of of consumers’ electronic mail addresses.


“Mutual respect would be the duty of all events concerned – to see all sides of every situation and make the selections which might be greatest for the corporate in its entirety,” wrote organizing committee members within the letter to One Medical management. 

Kat Jercich is senior editor of Healthcare IT Information.

Twitter: @kjercich

Electronic mail:

Healthcare IT Information is a HIMSS Media publication.

>>> Read More <<<