Jeddah’s Worldwide Medical Heart first to undertake cloud-based EMR

The primary member of the Mayo Clinic Care Community in Saudi Arabia has introduced the graduation of its unified digital medical report (EMR) system with InterSystems.

Worldwide Medical Heart (IMC), a multi-disciplinary hospital in Jeddah that operates a number of amenities within the metropolis, is now operating InterSystems TrakCare. This follows the signing of an settlement that happened in November 2020.

“It is going to be an thrilling journey for us to undertake the brand new EMR,” mentioned Khalid Alem, Deputy CEO of IMC. “TrakCare will improve IMC’s cloud footprint in keeping with the Kingdom of Saudi Arabia’s cloud-first technique, as we’ll change into the primary hospital to make use of cloud-based EMR. 

“This additionally will assist us with our future progress and enlargement programmes. The standardisation of EMR is crucial for this challenge’s success because it strikes an ideal steadiness between optimum expertise and enhanced affected person care.”


TrakCare, which at the moment serves 100 million folks in 27 nations, gives “scientific, administrative, and monetary info as a single supply of reality for every affected person in a single EMR,” with “built-in integration expertise [to] preserve it updated with knowledge” throughout an organisation.

The system – which is being carried out as a service, which means as a “personal cloud-based healthcare info system that follows an OPEX mannequin primarily based on subscriptions” – will run in IMC Hospital, Petro Rabigh Clinic, The First Clinic, Tadawi Heart, and First Scan, the corporate confirmed.

In response to IMC, TrakCare lately added a cellular, touchscreen-enabled person interface to optimise the person expertise.

“We’re leveraging the TrakCare EHR [electronic health record] resolution with complete workflows and world normal practices,” defined IMC Chief Medical Officer, Emad Sagr. “We purpose to standardise our workflows and make life straightforward for our caregivers. 

“We’re wanting ahead to the subsequent digital expertise with standardisation because the purpose for this challenge. TrakCare, with its complete Income Cycle Administration, will assist the administration aspect as properly.”


This newest adoption is a part of the corporate’s efforts to “align with the Saudi Imaginative and prescient 2030 and supply world class healthcare providers to sufferers by means of tech improvements and digitisation.”

The Kingdom’s Imaginative and prescient 2030 goals to drive the digital transformation of well being programs and encourage new collaborations between private and non-private sectors for improved scientific and monetary outcomes.

“TrakCare will amplify our means to attain the quadruple purpose on behalf of our sufferers – permitting us to supply higher care for people and populations, with a excessive stage of service, at a sustainable value, and in a way that engages and energises our colleagues,” mentioned Muhammad Siddiqui, Chief Data Officer at IMC. “The platform will allow a greater care expertise for the folks we serve, offering a single, complete well being report with seamless entry to scientific and billing info. It can additionally enhance the expertise for our suppliers and clinicians by means of built-in info to enhance affected person care and assist seamless handoffs. 

“As soon as carried out throughout IMC, TrakCare as a service would be the first full cloud EMR implementation within the Kingdom.”


“We see this expertise development as an enhancement to our core values,” mentioned Walid Fitaihi, CEO and Chairman of IMC. “This may improve the affected person care talents of our caregivers and considerably enhance the affected person expertise. We purpose to undertake world finest practices and standardise affected person care utilizing this sturdy and confirmed EMR.”

Ali Abi Raad, Nation Supervisor for the Center East and India at InterSystems, added: “The TrakCare challenge kick-off is a vital milestone and an enormous leap in the direction of the standardisation of affected person care at IMC. We’re dedicated to serving to the IMC administration and workers fulfill their digital transformation targets and are wanting ahead to collaboratively working in the direction of the profitable implementation of TrakCare as a service throughout all IMC amenities.”

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