Inside Virgin Voyages’ technique to disrupt the business by customer-centric innovation
This interview was first proven throughout FTE APEX Digital Expo in Might 2021. Click on the ‘play’ button to look at the total video.
FTE spoke to Virgin Voyages’ VP of eCommerce Mariana Fonseca Medina throughout FTE APEX Digital Expo again in Might 2021 to listen to the within story of this new disruptive “adults-only” cruise operator. Watch the total video to seek out out extra concerning the cruise line’s technique to leverage the “voice of the client”, its funding in a variety of cutting-edge applied sciences from contactless funds and customer support chatbots to digital queuing and meals and drinks pre-ordering, in addition to the way it has develop into the primary cruise line to realize carbon neutrality from its first day of business operations.