Darwin Airport to implement end-to-end self-service expertise

Elenium Automation will set up its VYGR self-service expertise, together with 30 transportable check-in kiosks and 23 bag drops.

Airport Improvement Group, proprietor and operator of Darwin Worldwide Airport (DIA), has chosen Elenium Automation to deploy self-service end-to-end answer anticipated to enhance passenger expertise, improve operational effectivity, and allow future progress.

By implementing Elenium’s VYGR (brief for Voyager) self-service expertise, DIA hopes to offer a sooner, safer, and extra environment friendly journey for passengers and allow floor employees to present extra focussed help to those that want it.

Elenium will set up 30 transportable kiosks to offer a full and quick check-in course of, all of which could be simply moved for higher operational flexibility and utility, in addition to 23 bag drops, six of which may additionally operate as agent-assist and rework stations.

Elenium’s bag drop makes use of cameras that digitally zoom and focus to search out the bag tag barcode. Bag tags are learn in 70 milliseconds regardless of bag placement, at 97% first-time learn fee.  VYGR is powered by cloud computing so airports of all sizes can use the expertise, with out investing in advanced IT infrastructure to deploy self-service.

The corporate may also provide operations and monitoring software program to make sure operational points could be addressed proactively. Elenium’s Flight Deck platform optimises operational help by offering a stay view of the standing of all {hardware} gadgets, enabling fast resolutions, main to raised buyer expertise outcomes and higher operational effectivity. All Elenium’s kiosks and bag drops can function in touchless mode and are delivered with biometric-ready functionality.

Airport Improvement Group Government Common Supervisor Operations Rob Porter stated: “DIA’s future progress technique requires sooner, simpler and extra environment friendly passenger processing that works with our airline companions to streamline the check-in expertise. Elenium’s progressive expertise will assist us to create a seamless curb-to-gate journey for our passengers. We sit up for rising our popularity as one in all Australia’s finest airports and a favorite journey vacation spot within the years to come back.”

Elenium Automation CEO and Co-founder Aaron Hornlimann additionally commented: “As Australia strikes towards re-opening, self-service automation expertise will probably be key in enabling airports to function safely, with out compromising on effectivity or passenger expertise. We’re thrilled to be partnering with Darwin Worldwide Airport to leverage our self-service expertise. Our final imaginative and prescient is for passengers to easily stroll via the airport unencumbered.”

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