Adventist Well being adopts computerized sign-on tech for its ‘mission-critical’ visitor WiFi

West Coast well being system Adventist Well being decided that visitor WiFi is a mission-critical service for sufferers, households and employees, as a result of lots of the group’s amenities are in places with restricted cell service.


Employees insisted they should guarantee everybody who steps via the doorways – no matter the place they had been on the premises – has easy, easy entry to Adventist Well being’s WiFi 6 community. The underside line was to have a quicker, less complicated and extra painless option to join.

“We might hear grumblings from a few of our websites about connectivity, which is particularly tough for many who are on the hospital in a single day,” stated Ed Vanderpool, senior IT supervisor at Adventist Well being. “We needed to offer them with a extra gratifying keep at our hospitals, and we had been targeted on including worth to their expertise whereas they had been at our amenities.”


Adventist Well being was an early adopter of Cisco’s WiFi 6 options, with a objective of offering a greater affected person and visitor expertise general. However having a sturdy, quick wi-fi community is just the start. The employees members realized they wanted to additional cut back friction for individuals trying to entry the community.

“OpenRoaming expertise promised to allow employees and guests at our hospitals to attach seamlessly and securely to our WiFi community with no need to enter login credentials, thus lowering hurdles for purchasers in search of speedy Web entry,” Vanderpool defined. “The spark for us to take a look at OpenRoaming expertise is that the majority of our hospitals are in rural places, which means you do not have the perfect cell service.”

“Proper when individuals stroll in a facility, if their service is on our checklist, they get popped over to a pleasant, clear wi-fi infrastructure.”

Ed Vanderpool, Adventist Well being

Additional, the supplier group couldn’t count on nearly all of sufferers and visitors to be tech-savvy sufficient to troubleshoot if connecting to the community wasn’t extremely easy.

OpenRoaming afforded employees the chance to implement an answer that requires no further work: All sufferers, households and staff would see is highly effective connectivity. All of the infrastructure and connections being made on the again finish are invisible to them.


Cisco helped Adventist Well being full the rollout of OpenRoaming service to all 24 of the well being system’s campuses all through the West Coast and Hawaii.

“We then use Cisco DNA Areas software program because the engine that gives the OpenRoaming authentication,” Vanderpool defined. “With OpenRoaming, customers now can immediately connect with our WiFi 6 community with no need to enter an e-mail tackle or password. They’re routinely segmented on the community, in order that they have entry to our wi-fi community, however not any of our company capabilities, conserving issues safe.

“OpenRoaming provided us seamless connectivity for purchasers, all whereas making certain their privateness,” he continued. “Proper when individuals stroll in a facility, if their service is on our checklist, they get popped over to a pleasant, clear wi-fi infrastructure. Shoppers do not know what is occurring within the background. They simply see their robust connection and nice cell reception.”

Adventist Well being has seen a rise in connectivity not simply from sufferers, households and employees, however from lots of of touring nurses and docs, as nicely. Being in a rural space, the group has many docs and nurses who’re there for a short while, and it is vital they get nice connectivity.

Employees members use the Adventist Well being app, which incorporates their distinctive IDs, to routinely connect with the WiFi 6 community by way of the OpenRoaming service on their arrival. This permits them to entry essential functions (like affected person information) simply and securely.

Safety is also important for Adventist Well being with regards to hospital WiFi.

“The underside line is that purchasers will need to have on-line entry when in our amenities. Not with the ability to join isn’t an choice,” Vanderpool stated. “This implies we should make sure the connection we provide is totally safe. OpenRoaming and our trusted companions supply the safety we have to assure security for our visitors and their information.”


Since implementing the brand new wi-fi expertise, Adventist Well being has had fewer calls coming in from employees about an incapability to attach or issues with pace. In truth, the group just about has seen calls like that disappear, Vanderpool reported.

“We even have seen a drop in incoming assist tickets round WiFi connectivity, and our connect fee continues to rise, which means purchasers and employees are staying on-line for longer durations of time,” he stated. “This expertise additionally has opened the door to conversations about future initiatives we could not have thought of earlier than.

“Functions like wayfinding or pushing notifications about specials within the present store or the cafeteria had been all the time very long-term initiatives, however now now we have the infrastructure that may make these use instances a actuality,” he added.


“When you’ve got the infrastructure arrange – and most hospitals do – the method is easy,” Vanderpool suggested. “It is including an SSID, just a little back-end work, safety, and so on. With Cisco DNA areas, it was simple and easy for us to handle with little overhead. You possibly can set it up and begin monitoring immediately.

“OpenRoaming is useful as new IT requests are available out of your stakeholders,” he concluded. “You do not have to bolt on a completely new expertise stack costing lots of of hundreds of {dollars} simply to do one particular job. OpenRoaming turns into a platform that serves because the baseline infrastructure to assist a wide range of use instances which are out there now, however will even possible come up within the coming years.”

Twitter: @SiwickiHealthIT

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Healthcare IT Information is a HIMSS Media publication.

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